Team Building-MARA

Date: 16,17,18 May 2012:
Programme: Team Building
Venue: Commenwealth Park Forest, Rawang

100 Balls




Team Performance


The Contractor



Participants Comments




emphasize on:
-manging conflict at work
-team collaboration and trust
-team creative and performance
-effective communication
-teamwork and leadership

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Customer Service and Complaint Handling

Date:21,22,23 May 2012
Programme:Customer Service and Complaint Handling'
Venue: [Lembaga Kemajuan Ikan Malaysia] Camar Laut Banting.

emphasize on:
-customer service concepts
-the qualities of customer service professional
-developing a 'L.E.G.E.N.D.A.R.Y' service
-handling complaint [L.A.S.T] technique
-Handling Difficult Customers [NLP] technique
-social media in customer service

Link1: Here

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