People Focused Knowledge Management

People-Focused Knowledge Management : How Effective Decision Making Leads to Corporate Success
by: Karl Wiig

ISBN-10 / ASIN: 0750677775
ISBN-13 / EAN: 9780750677776
Publisher: Butterworth-Heinemann
Number Of Pages: 365
Publication Date: 2004-06-15

The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and servicesall hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the people the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage. First book to connect cognitive science with knowledge management· Karl Wiig has worldwide name recognition as thought leader· Clearly written for professionals with charts and checklists

For those who like this book you can buy from the local store, i.e: KLCC, MPH Bookstore and etc.
As for references you can download it here

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Knowledge Management Toolkit

Amrit Tiwana, "Knowledge Management Toolkit"
ISBN 0130128538 | 640 pages | PDF | 8 Mb

Themes discussed in this book:
- Knowledge Management: A Goldmine or an Empty Piggy-bank?
- Accounting for Abnormal Differences
- Intellectual Capital
- Knowledge-Centric Drivers
- Personnel-Focused Drivers- From Data to Information to Knowledge
- Knowledge Management Systems and Existing Technology
- Knowledge-Friendly Companies
- Is Your Company Ready for Knowledge Management?

For those who like this book you can buy from the local store, i.e: KLCC, MPH Bookstore and etc.

As for references you can download it here

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Project Management Planning and Control Metric

Download the document here

or

PM Planning and Contol Template

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PM-Check Your Understanding 1

Check you understanding on Project Management
Other download Link

Check Your Understanding on Project Management

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-MZA-

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Small Business Owner

Small business owners are under incredible pressure to sustain and grow their businesses. And unfortunately, most small business owners are too involved in the day-to-day running of the business, often ignoring bigger issues. This gives rise to several short-comings for small business owners:

* Lack of understanding with value and performance
* Absence of good strategic thinking
* Unaware of global competitors
* Constantly servicing unprofitable customers
* Overly pre-occupied with taxes to the exclusion of value-creation.

As a result, many small business owners are not creating value in their businesses. And most fail to see it since they are too busy with the detail, operational side of their business. This creates a downward, burn-out cycle where the business owner works harder and harder, never able to exit the business on a high valuation.

Additionally, many business owners rely too heavily on a single advisor for everything. There is no way a single advisor can cover all the issues confronting the small business owner – transfer planning, performance management, wealth maximization, risk assessment, tax consultation, strategic gap analysis, etc. Things are too complex and moving too fast – business owners need access to a real one-stop shop comprised of independent, highly specialized advisors who can fit and integrate everything together.

Alliance of the Best Professionals

In order to meet the entire range of services that small business owners need, We have partnered with many trainers and reputable organization and center of excellent. The alliance was formed to maximize the personal wealth of small business owners from cradle to grave (start-up to exit). The mission of the alliance is to “bring together people, ideas, and capital resources in a whole way to maximize value for business owners.”

Current solutions offered by the mega-firms are out-of-reach for small business owners. And even if the business owner has access to a mega-firm, it is rare to see a full range of services actually provided.

Our Partner [Tech Park Malaysia, Asia e University, MNCC, City & Guild and Singapore Management University]

Contact us for more detail

admin@thedreamsoft.com
1300 808 809

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Training Course:9 Mergers and Acquisitions (Part 2)

This course is the second part of a two part course covering the merger and acquisition process. Part 2 describes valuation concepts, financial analysis, the valuation process, post merger integration, and anti-takeover defenses. The purpose of the course is to provide the user with a solid understanding of how the merger and acquisition process works. Course Level: Advanced - This course deals with advanced topics in finance and the user should have a solid understanding of cost of capital, forecasting, and value-based management prior to taking this course.
Course Method: Workshop and Hands-On Exercise, Simulation Case Study, Training Games and certificate of completion.

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admin@thedreamsoft.com
1700 808 809

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Training Course:8 Mergers and Acquisitions (Part 1)

This course is the first part of a two part course covering the merger and acquisition process. Part 1 describes the overall process, types of mergers, the legal process, important regulations, and due diligence. The purpose of the course is to provide the user with a solid understanding of how the merger and acquisition process works. Some prior knowledge of business and reporting relationships is useful for a complete understanding of topics covered in this course.
Course Method: Workshop and Hands-On Exercise, Simulation Case Study, Training Games and certificate of completion.

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admin@thedreamsoft.com
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Training Course:7 Knowledge Management

This course provides an overall understanding of how to implement a Knowledge Management in organization. Our programs cover the management of human knowledge systems in business and government settings. This program is design to:
1. equip a knowledge professional to assume the role of a senior manager, such as a Chief Knowledge Officer (CKO) or Chief Innovation Officer (CIO)
2. provide tools for communicating with management regarding the strategic value of knowledge and knowledge management
3. facilitate the development of business plans and financial reports justifying the investment.

The majority of program time is spent on how to analyze, model, design, measure, and transform any environment to help an organization meet its goals faster and more effectively from a knowledge and innovation management perspective.
Course Method: Workshop and Hands-On Exercise, Simulation Case Study, Training Games and certificate of completion.


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Training Course:6 Managing Cash Flow

Training Course:6 Managing Cash Flow
This course provides a concise overview of concepts related to the management of cash flows. Some of the principles taught in this course include measurement of cash flow cycles, cash flow forecasting, and short-term financing. The purpose of this course is to introduce principles and practices related to managing cash flows.No prior knowledge of cash flow management is required although some understanding of financial management can be helpful.
Course Method: Lecture and Hands-On Exercise, Simulation Case Study and certificate of completion.


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admin@thedreamsoft.com
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Training Course:5 Managing Projects

Training Course:5 Managing Projects
This course provides a good overall understanding of how to manage projects. The course includes an overview of the Project Management Body of Knowledge (PMBOK) developed by the Project Management Institute. The course also includes a quick outline on Earned Value Management and touches on a few advanced topics such as Enterprise Architecture. No prior knowledge is required; however some business experience will help in understanding some of the concepts.
Course Method: Lecture and Hands-On Exercise, Simulation Case Study and certificate of completion.


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admin@thedreamsoft.com
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Training Course:4 Leadership

Training Course:4 Leadership
This course compiles some of the best thinking on leadership, outlining a framework for developing and measuring leadership effectiveness. Some managerial experience is useful since some of the concepts relate directly to management effectiveness.
Course Method: Lecture and Hands-On Exercise, Simulation Case Study and certificate of completion.

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admin@thedreamsoft.com
1700 808 809

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Training Course:3 Going Public

Training Course:3 Going Public
This course provides an outline to how a private company goes public through an Initial Public Offering or IPO. The course describes different phases and critical issues that a company must address for a successful IPO. No prior knowledge is required to complete this course.
Course Method: Lecture and Hands-On Exercise, Simulation Case Study and certificate of completion.


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admin@thedreamsoft.com
1700 808 809

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Training Course:2 The Balanced Scorecard

This course provides a step by step guide on how to build a balanced scorecard. The course describes the development process and includes examples of actual balanced scorecards. Supplemental materials, such as excel spreadsheets, are also available. Course Level: Intermediate - An overall understanding of business and strategic planning is useful for fully understanding this course.
Course Method: Lecture and Hands-On Exercise, Simulation Case Study and certificate of completion.

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admin@thedreamsoft.com
1700 808 809

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Training Course:1 Strategic Planning

This course provides an overall understanding of how to do a strategic plan. The course outlines the entire strategic planning process. The purpose of the course is to teach participants how the strategic planning process works. Course Level: Beginner to Intermediate - No prior knowledge of strategic planning is required.
Course Method: Lecture and Hands-On Exercise, Simulation Case Study and certificate of completion.

Contact
admin@thedreamsoft.com
1700 808 809

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Knowledge Organization

What is Knowledge Organization

Knowledge Organization (KO) is about activities such as document description, indexing and classification performed in libraries, databases, archives etc. These activities are done by librarians, archivists, subject specialists as well as by computer algorithms. KO as a field of study is concerned with the nature and quality of such knowledge organizing processes (KOP) as well as the knowledge organizing systems (KOS) used to organize documents, document representations and concepts.

The narrow and the broader meaning of the term
In the narrow meaning Knowledge Organization (KO) is about activities such as document description, indexing and classification performed in libraries, bibliographical databases, archives and other kinds of “memory intuitions” by librarians, archivists, information specialists, subject specialists, as well as by computer algorithms and laymen. KO as a field of study is concerned with the nature and quality of such knowledge organizing processes (KOP) as well as the knowledge organizing systems (KOS) used to organize documents, document representations, works and concepts. Library and Information Science (LIS) is the central discipline of KO in this narrow sense (although seriously challenged by, among other fields, computer science).

In the broader meaning is KO about the social division of mental labor, i.e. the organization of universities and other institutions for research and higher education, the structure of disciplines and professions, the social organization of media, the production and dissemination of “knowledge” etc. A book such as Oleson & Voss (1979) The Organization of knowledge in modern America, 1860-1920 is an example of the study of knowledge organization in the broad sense. We may distinguish between the social organization of knowledge on one hand, and on the other hand the intellectual or cognitive organization of knowledge. The broad sense is thus both about how knowledge is socially organized and how reality is organized. The uncovering of structures of reality is done by the single sciences, e.g. chemistry, biology, geography and linguistics. Well known examples are the periodic system in chemistry and biological taxonomy. Generalized theories about the structure of reality, such as the theory of integrative levels first advanced by Auguste Comte belong to the philosophical disciplines “metaphysics” and “ontology”.
While Library and Information Science (LIS) is the central discipline concerned with KO in the narrow sense of the word, other disciplines such as the sociology of knowledge, the single sciences and metaphysics are central disciplines concerned with KO in the broader sense of the word. The importance of regarding the broader field of KO is related to the question about how KO in the narrow sense can be developed.

Regards

MZA

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Pengurusan Projek Kecil

Pembangunan Portal

Pengurusan projek bersaiz kecil tidak boleh dipandang remeh kerana ianya mempunyi rintangan yang tersendiri seperti:
1. Masa yang diperuntukan adalah terhad dan selalunya pendek
2. Peruntukan yang tidak banyak dan selalunya tidak mempunyi peruntukan tambahan
3. Bilangan pasukan yang kecil dan terhad
Apabila mengambilkira rintangan dan halang yang sedia ada seperti yang diatas, pengurusan risiko dan ’triple constrain’ perlulah diberi perhatian supaya projek tidak terganggu.

Simulasi projek kali ini adalah simulasi pembangunan laman sesawang ataupun ’laman web’. Perkara yang paling utama adalah menentukan proses kerja dan urutan kerja seperti menentukan ’Workbreakdown Structure’ ataupun bahagian tugas yang perlu dilaksanakan. Terdapat tiga (3) bahagian kerja utama didalam proses membangunkan laman web iaitu merancang, membangunkan dan menerbitkan (publish).

1. MERANCANG (PLANNING)
Langkah 1: Menentukan Skop Projek
Menentukan skop projek dengan mengenalpasti 4-5 ciri-ciri skop projek yang hendak dibangunkan. Langkat ini adalah amat penting supaya ’skop projek dapat dikawal dan pengurusan ’triple constrain’ dapat dibuat dengan mudah.

Langkah 2: Menentukan Kerja-Kerja yang Perlu Dilakukan.
Langkah 3: Pebentukan Pakej Kerja (Workbreakdown Structure)
Langkah 4: Kembangkan Setiap Langkah Yang Terlibat didalam Pakej Kerja dengan mengenalpasti ciri-ciri utama yang perlu dibangunkan.
Langkah 5: Membuat butir-butir ‘sitemap’ bagi projek, Bagi projek pembangunan laman web setiap butiran mestilah dibuat dengan terperinci sehingga ke tahap fail, folder dan format fail.
Langkah 6: Membuat ’to-do list’ bagi tugasan harian. Langkah ke-enam ini penting bagi menentukan apakah ’milestone’ yang perlu dicapai dan bilakan ianya harus dicapai. Didalam langkah yang ke-enam carta gantt (Gantt Chart) haruslah dibentuk dan setiap ‘milestone’ perlulah dilabel dengan jelas. Dengan ini progress kerja dapat ditentukan dengan jelas.

2. PEMBANGUNAN DAN PERCUBAAN
Langkah 7: Pembangunan dan Percubaan (Testing)
Didalam langkah yang ke-tujuh, penulisan kode HTML, CSS, PHP, JavaScript dan ‘testing’ haruslah dibuat. Dengan ini ‘bugs’ dan ‘error’ akan dapat dikenalpasti dan diperbetulkan. Apabila kesemuanya telah siap dibangunkan ‘final testing (alpha / beta) ’ hendaklah dibuat sekali lagi untuk menentukan semua ‘error’ dan ‘bugs’ telah di atasi. Di dalam pengurusan projek langkah ke-tujuh ini berada didalam langkah kawalan dan pemerhatian (control and monitor).

3. PENERBITAN
Penerbitan adalah langkah terakhir didalam projek pebangunan laman web sebelum ianya diserahkan kepada pemilik projek ataupun pelanggan. Pengurus Projek seharusnya sudah menyiapkan draft laporan bagi penutupan projek (project closing) dan mesyuarat kumpulan perlulah dilakukan bagi mengumpulkan semua dokumen kerja dan penyiapan laporan akhir dan persembahan kepada pelanggan ataupun pemilik projek.

Download Link

Managing a Small Project

Regards

MZA

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Knowledge Management Workshop

Date: 22-25 March 2010
Venue: INTAN Bukit Kiara
Workshop Title: "Knowledge Management: The Sharing Part"

Day 1: 'Rolling, Rolling, Rolling'
• Build relationships
• Understanding Knowledge Management
• Knowledge Management and Knowledge Sharing
• Introduction to Blog, Wiki and Flickr
Announcements and Reflections

Day 2: 'The Hunt Begin'
• Relationship Building-'Visual MAP'
• Capture and Disseminate Knowledge-'The Hunt'
Announcements and Reflections

Day 3: 'Knowledge Sharing Cafe'
Announcements and Reflections
• Plan More Effective Meetings and Workshops- 'The Cafe'
• Encourage Recollection to Generate Lessons Learned
• Strengthen and Sustain Knowledge Management
Announcements and Reflections

Day 4: 'KM Takeaways'
Announcements and Reflections
• Exploring Other Tools for Knowledge Sharing
• KM Action Plan
• KM Takeaways
Workshop Close

Regards

MZA

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Knowledge Management Terms

Knowledge Generation
Knowledge generation includes all activities which bring to light knowledge which is "new," whether to the individual, to the group, or to the world. It includes activities such as creation, acquisition, synthesis, fusion, and adaptation.

Knowledge Condification
Knowledge codification is the capture and representation of knowledge so that it can be re-used either by an individual or by an organization.

Knowledge Transfer
Knowledge transfer involves the movement of knowledge from one location to another and its subsequent absorption.

Knowledge Management Tools
Knowledge management tools are technologies, broadly defined, which enhance and enable knowledge generation, codification, and transfer.

"Generation, codification, and transfer all occur constantly, so management itself does not create these actions. The power of knowledge management is in allowing organizations to explicitly enable and enhance the productivity of these activities and to leverage their value for the group as well as for the individual."

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Tools for Knowledge Management: ‘Web Enabled Tools’

There are a vast number of information technology tools available that can potentially support knowledge management. I have compile a list of some Web-based information technology tools that can be used in knowledge management. In my opinion many ICT solution company will present us with a rich set of a new tools for managing knowledge. I only emphasis on the Web-based knowledge management tools by assuming Web offers a very powerful platform for supporting all stages of knowledge management.

The tools are presented in alphabetical order and refers to a wide range of Web or Web enabled tools. Some of these tools are basic e-mail or e-mail filtering tools some are tools for document management while others are sophisticated tools for building Intranets and analyzing their structure and performance.

In the listing below we have used the Ernst and Young categories of the activities involved in knowledge management to give an initial ‘cut’ at the capabilities of each of the following tools. As a further refinement the following categories of tools have been identified:

Acquire
Store
Deploy
Add value
Deploy

Download Link

Tools for Knowledge Management-Web Based

Regards

MZA

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Knowledge Sharing and Knowledge Management

Strategies for knowledge sharing and knowledge management must be implemented in tandem to be effective. Knowledge sharing is the fundamental component of Knowledge Management strategies, programmes and processes. A sound of knowledge sharing will enables better achievements of goals effective and efficient sharing of information and knowledge. Planned knowledge sharing will help to ensure that the lessons and other information gathered through knowledge management activities are packaged and disseminated or used in ways that are appropriate to the target audiences, and which deliver the highest impact for resources invested.

Why Knowledge Sharing?
Knowledge sharing is more than disseminating information and knowledge, it also about fostering social awareness and facilitating communication and brainstorming in the organization. It is about contributing to building a shared understanding that can lead to change. Knowledge sharing can also strengthen organization programmes and activities by supporting participation of all individuals in the organization and by promoting greater awareness and understanding organizational vision and mission. By ensuring that all individuals in the organization are fully informed and engaged, knowledge sharing strategies can also reinforce organizational ownership supported activities.
More specifically, knowledge sharing will improve the effectiveness of Knowledge Management programmes by:

1. Supporting participation and empowerment of those people most affected by organization programmes and activities
2. Providing channels for people to have their perspectives heard, assessed and incorporated into the programmes
3. Informing all stakeholders of organization strategy
4. Building and strengthening relationship
5. Helping Knowledge Management teams advocate and influence decision-makers at all levels
6. Communicating results and impact
7. Ensuring that lessons and best practices emerging during activities and programmes are packaged and shared in formats and through channels appropriate to the various target audiences

All of these objectives can be met by well-targeted knowledge sharing strategies.

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Knowledge Management Overview

Knowledge management is about facilitating the processes by which knowledge is created, shared and used. It is about changing the way everyone works, which requires changing people’s behaviours and work patterns. Knowledge management is essentially about people - how they create, share and use knowledge, thus knowledge management programmes should have both a “collecting” and a “connecting” dimension.

The collecting dimension involves linking people with information. It relates to the capturing and disseminating of explicit knowledge. The connecting dimension involves linking people with people - specifically people who need to know with those who do know, and so enhancing tacit knowledge flow through better human interaction and communication processes, so that knowledge is widely disseminated and not just held in the heads of a few.

A successful implementation of a knowledge management requires the adoption of an integrated and holistic approach. Such an approach should take into consideration the following:

1. External factors (partners, networks, local, national, regional and global factors)
2. Organizational context (management behaviours, institutional pressures, funding cycles)
3. Relationships and collaborations within and across organization (networks, ICTs, communication plans, core and support functions)
4. Organizational knowledge (creation, sharing, storing, using knowledge, key activities and tools, packaging and communication of messages)

Knowledge is a human creation or social construct, when information is applied to doing something and is globally applicable, it becomes knowledge. Knowledge workers evaluate, analyse, and adapt knowledge to their own material, political and social conditions. Thus development of knowledge becomes a process. This process in turn entails a process of questioning and reflection which is different from knowledge contained in a finished product. The questioning and reflection will lead to the creation of a finished knowledge products.

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OpenProj

OpenProj is a free, open source desktop alternative to Microsoft Project. OpenProj has been downloaded over 1,250,000 times in over 142 countries and has quickly become one of the most popular open source applications. If you are managing a group project we recommend Projects On Demand. If you want a free replacement to commercial desktop software, then OpenProj is perfect. OpenProj is also now included with Star Office in Europe. It's available on Linux, Unix, Mac or Windows, and it's free.

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The Coward's Guide to Conflict

When you are managing a project there is a lot of conflict arise, some readings will help you to get the idea a way to dissolve it.

Listen & Live Audio | ISBN: 159316002X | 2003-05-16 | MP3 | 79 Mb
Comments: If you like this book, please buy.

What successful people know about conflict resolution centers on techniques, motivation and challenges for the person who is afraid of conflict and tends to avoid any situation that would create potential conflict with others. Provided in a friendly guiding tone, each chapter includes real-life examples, in the workplace and at home, and explanations of the conflict-resolution principles, exercises to coach the conflict avoider, and suggested action steps to apply to the reader's own environment.

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Project Budget

There are lots of different kinds of costs – fixed and variable costs, operational and capital costs. In planning project costs for small costs I like to distinguish between ‘cumulative’ and ‘lump-sum’ costs.

The cumulative costs are those that increase as you do more, or as tasks take longer – for example, when you are paying a contractor an hourly rate. The lump sum costs are those that will cost a particular amount – for example, when you have a quote from an electrician for lighting and power points. Lump sums can vary, but generally only under particular recognisable circumstances, such as when we later ask the electrician to add a new safety switch to the fuse box. In this case the electrician will have a legitimate reason to ask for more money.

Wrapped up in the need to budget is the need for a source of funds. Identifying and making firm friends (or at least developing a grudging mutual respect) with the person through whom you obtain the funds is very important.

You need to ensure that you can afford the unexpected – such as the people you are paying an hourly rate taking longer to get things done than planned; or needing to/wanting to do some things you did not initially put in the budget. You can do this by going back to the source of the project funds and asking for more money. Alternatively, you can add a contingency figure to the figures in your budget. This is generally to cover for small additional costs. A project managers’ rule of thumb is to always add 10%. If you have reason to expect to need more, you can consider adding more. But remember that a high contingency may stand out, and need to be justified. A really high contingency may prevent the project from going ahead (which may be the best outcome if the chances of cost overruns are high).

Microsoft Excel (or other spreadsheet program) is a good place to record your budget, although you can equally use a pen and paper (and calculator if needed).

ACTIVITY:
Identify what costs you will have, estimate how much they will be, and distinguish between cumulative and lump-sum costs. Then add 10% to see the impact of a modest contingency.

Regards

MZA

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Collective Communication Using Google Wave

Below is the site linked to the above articles: 'Google Wave'
http://wave.google.com/help/wave/closed.html

I know that some of your still are not aware of this technology but 'still malu nak angkat tangan' you can ask request for invitation.

Regards

MZA

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