Team Building-MARA

Date: 16,17,18 May 2012: Programme: Team Building Venue: Commenwealth Park Forest, Rawang 100 Balls Team Performance The Contractor Participants Comments emphasize on: -manging conflict at work -team collaboration and trust -team creative and performance -effective communication -teamwork and leadershi...

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Customer Service and Complaint Handling

Date:21,22,23 May 2012 Programme:Customer Service and Complaint Handling' Venue: [Lembaga Kemajuan Ikan Malaysia] Camar Laut Banting. emphasize on: -customer service concepts -the qualities of customer service professional -developing a 'L.E.G.E.N.D.A.R.Y' service -handling complaint [L.A.S.T] technique -Handling Difficult Customers [NLP] technique -social media in customer service Link1: Here ...

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