Date:21,22,23 May 2012
Programme:Customer Service and Complaint Handling'
Venue: [Lembaga Kemajuan Ikan Malaysia] Camar Laut Banting.
emphasize on:
-customer service concepts
-the qualities of customer service professional
-developing a 'L.E.G.E.N.D.A.R.Y' service
-handling complaint [L.A.S.T] technique
-Handling Difficult Customers [NLP] technique
-social media in customer service
Link1:
Here
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