Workshop Title: Customer Relationship Management
Customer: Business Owner from Cyberview
Date: 17-18 April 2013
Day 1:
- CRM-Understanding
- CRM Business Model
- The Process- Marketing + Sales + Customer Service
Day 2:
- Customer Service
- Service Delivery
- CRM and ICT
Download Materials: Here
View Training Pictures ( Day1): Here
View Training Pictures (Day 2): Here
